How not to be a good samaritan – Ibis Hotels

  • By Quddsiyya Ismael

Ibis Hotel, Canary Wharf, London

How not to be a good samaritan


For those not familiar with Ibis hotels they are an international hotelier group, owned by  French holding company AccorHotels, listed on the Paris Stock Exchange. Founded in 1967, the founding Ibis hotel was opened in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia.

Around 400 Ibis Hotels can be found throughout France today with much of the remaining hotel numbers found through out the rest of Europe. The hotels are typically close to city centres, airports or railway stations and offer a budget low to mid range star alternative to other city hotels.

Service is the pride of the company

The “15 minutes satisfaction” promise is a unique illustration of ibis’s self proclaimed commitment to customer service. Theoretically if a hitch threatens to cloud the stay of a guest, staff have 15 minutes on the clock to make amends. Should they fail within the time frame, again theoretically that service, gratis.

This pride of service however was very much miss placed from the reports The International received about London’s Canary Wharf Ibis last night.

In the heart of one of London’s famous business districts close to City Airport you will find an Ibis hotel. Smartly dressed, if some what grim looking staff, at least on this occasion seemingly trying their best to avoid actually doing any work.

The International was called following reports that a sick businessman having left a near by corporate event had become lost with no cell phone battery. At approximately midnight local time the man, described as tall, approximately 30 to 35, still dressed in corporate attire requested the hotel staff to call a taxi to take him to the closest hospital. Far from assisting, the staff refused to call assistance for the man, refused to offer water, a chair, or even directions. Keeping the doors securely locked at all times unless he “paid to become a guest”, which he offered to do, only to be told that this must be done online.

It was a near by team of security guards from a road barrier that came to the man’s assistance flagging down a hackney cab and ensuring that the man was well and taken care of.

This level of ‘service’ and ‘care’ Ibis claim to be proud of has shocked all who have hear this story. Even in today’s distrusting world, this level of maleficence towards someone in need, not asking for a hand out or money is rarely heard of, especially from those who claim to pride themselves on service.

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